Hello, It was refreshing to walk into the Cathay Pacific Sydney Office. Instead of dismissing my last-minute worries regarding transit regulations and visa procedures, the staff took the time to explain everything to me. These days, it's uncommon to find that degree of individualized attention, particularly from airlines. I left feeling reassured and prepared for my journey, and I never felt hurried. I even got printed information to go home. What truly stuck out was that extra touch. Bravo to the Sydney crew; you're doing fantastically.