Quality Assurance Manager (Female Only

Our company is looking for a Quality Assurance Manager, the scope of which shall include:

• Assists Management in the day to day oversight of the different office operations departments, and ensures that these departments are operating according to standards, policies and procedures relating to health and safety and quality management.

• Supervises Administrative Personnel in all administrative assignments to include the Parent Liaison Department, Scheduling Department, Housekeeping, Health and Safety, Inspection Control, Customer Care, Marketing/PR communications, and Maintenance and Inventory of Therapy Rooms.

• Coordinates or develops standard operating procedures for all staff, prepares and/or maintains computer programs for the compiling and statistical analysis of quality assurance data; writes and updates the Centers’ QA/QC manual.

• Coordinates or performs all QA system audits of QA performance.

• Monitors and maintains the Center’s QA database; develops, maintains, and reviews quality control charts.

• Develops and presents training program for all staff; offers the necessary coaching, mentorship, and development to all administrative personnel; develops training protocols, competency standards, and all documentation requirements.

• Assists in the projection of growth and strategy to achieve goals set in place by Management 

• Assists Management in solidifying and strengthening the company brand image to the public.

• Assists with the drafting, editing and review of all PR/Marketing communications

• Routinely reviews administrative and client forms and documentation to determine the updates and assess the flow of the organization.

• Drafts new policies and procedures and reviews existing organizational policies to update as necessary.

• Conducts face to face new client interviews providing all relevant information about Employer, explains all relevant paperwork, and the process to initiate assessments, consultations, and therapy programs.

• Responsible for the communication of policies and procedures with clients.

• Ensures that customer complaints are tracked for all departments and provides a presentation and quarterly report of the functioning of all clinical departments.

• Takes ownership and responsibility for successful handling and resolution of established client’s complaints 

• Conducts client satisfaction surveys and prepares relevant feedback via reports presenting the results.

• Conducts, follows up, and ensures that client exit interviews are received, analyzed, and documented quarterly.

• Ensures the Parent Liaison department provides a monthly summary of clients commencing and leaving services inclusive of the Occupational Therapy Department, Speech and Language Therapy department, ABA department and the Psychology Department.

• Supervises the coordination of all intake and appointments for Psychology Department.

• Communicates professionally and liaises verbally and in writing between clients, consultants, visitors, service providers, enquirers, and relevant staff, as needed.

• Establishes and maintains effective working relationships with and between co-workers, supervisors, and the general public.

• Assists with managing, organizing, and participating in all educational and training workshops organized by the company.

• Maintains consistent and professional attendance, punctuality and personal appearance.

• Promotes equality and diversity as part of the culture of the organization;

• Ensures safety in the workforce.

• Represents the company professionally and ethically

• Providing such other services as are ancillary to the foregoing or as the Employer may reasonably request (preparing therapy material, etc.)